Last updated: 09/14/2026
Processing Time
Orders placed before 3:00 PM EST, Monday through Friday, are generally processed and shipped the same business day, subject to product availability, payment authorization, age verification, legal and compliance review, and carrier availability.
Orders placed after 3:00 PM EST or on weekends or holidays are generally processed on the next business day.
If we are unable to ship an order within the stated time frame, we will provide notice and, where required by applicable law, provide the option to accept the delay or cancel the affected order for a refund.
Carriers
Eligible orders may be shipped through USPS, UPS, or another approved carrier, depending on the product, destination, and applicable carrier requirements.
You will receive tracking information when your order is shipped.
Not every product is eligible for shipment through every carrier.
Discreet Packaging
Orders are generally shipped in plain, unmarked outer packaging that does not identify the product contents, except for any markings, labels, or information required by law or the applicable carrier.
Shipping Restrictions
Due to varying state and local laws governing hemp-derived THC and cannabinoid products, certain products cannot be shipped to certain destinations.
THCa products are currently not offered for shipment to the following states:
Alaska, Alabama, Arkansas, California, Colorado, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Tennessee, Utah, and Vermont.
Product availability may vary based on product type and destination. Availability of CBD, edibles, flower, or other hemp-derived products in a particular state does not mean that every hemp-derived product is permitted in that jurisdiction.
We reserve the right to refuse or cancel orders when shipment would violate applicable law, regulation, or carrier requirements.
If we determine before shipment that an order cannot permissibly be shipped, the affected order or item will be canceled and refunded.
Delivery Times
Estimated transit times are typically 2–7 business days after the carrier accepts the shipment.
Delivery times are estimates and are not guaranteed unless expressly stated for a particular shipping service.
Weather, carrier disruptions, holidays, regulatory review, and other circumstances outside our reasonable control may affect delivery times.
Age Verification and Adult Signature
Certain orders may require age verification before shipment or an adult signature upon delivery.
Eligible hemp and hemp-derived shipments sent through a carrier requiring adult-signature service will be shipped in accordance with that carrier’s applicable requirements.
Carrier requirements may vary depending on the product and destination.
Vape Products
Vape and personalized cannabinoid products are subject to separate legal and carrier restrictions and may not be eligible for the same shipping methods available for flower, edibles, or other products.
Availability of a shipping carrier at checkout does not mean that every product may be shipped through that carrier.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address provided by the customer, we may offer reshipment subject to additional shipping charges or, where eligible, refund the product price after the returned merchandise has been received and inspected.
Original shipping charges and carrier return fees are non-refundable.
If tracking confirms delivery to the address provided at checkout, the order generally will not qualify for a refund solely because the customer entered an incorrect address.
Lost or Missing Packages
If tracking has not updated for an extended period or you believe a package has been lost, please contact us at support@risehigh.shop.
We will assist in investigating the shipment with the applicable carrier.
Lost, missing, and delivered-but-not-received shipments are handled in accordance with our Refund & Return Policy.
Order Tracking
Tracking information will be provided by email when available after shipment.
For questions regarding a shipment, contact support@risehigh.shop and include your order number.