Last updated: 20/10/2026
We want you to be satisfied with every order. Because we sell consumable hemp-derived products, opened or used products generally cannot be returned for health and safety reasons. However, unopened and unused products may be eligible for return as described below.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, please contact us at support@risehigh.shop within 7 calendar days of delivery.
Please include your order number, a description of the issue, and clear photos of the product and packaging.
Once the issue is verified, we will provide an appropriate replacement or issue a refund to your original payment method. If we ask you to return the product, we will provide return instructions and cover reasonable return shipping costs.
Lost, Delayed, or Missing Packages
Delivery dates provided by USPS, UPS, or other carriers are estimates and may be affected by circumstances outside our control.
If tracking has not updated for an extended period or you believe your package has been lost in transit, please contact us so we can investigate with the carrier.
If the carrier confirms that the package was lost in transit, we will provide a replacement or refund.
If tracking shows your package as delivered but you cannot locate it, please contact us within 7 calendar days of the recorded delivery date. We will assist you in investigating the shipment and, when appropriate, filing a claim with the carrier.
Packages confirmed by the carrier as delivered are not automatically eligible for a refund or replacement.
Unopened Products
Unopened and unused products may be returned within 14 calendar days of the carrier-confirmed delivery date, provided that all original seals, labels, and packaging remain intact and the product is in resalable condition.
Before returning any product, email support@risehigh.shop to request return authorization and instructions.
Unauthorized returns may not be accepted or refunded.
For approved non-defective returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, we may offer reshipment subject to additional shipping charges or, where eligible, refund the product price after the returned merchandise has been received and inspected.
Original shipping charges and carrier return fees are non-refundable.
Orders confirmed as delivered to the shipping address provided at checkout are generally not eligible for a refund solely because the customer provided an incorrect address.
Shipping Restrictions
We do not knowingly ship products to destinations where shipment or sale of the applicable product is prohibited by applicable law or carrier requirements.
If we determine before shipment that an order cannot legally or otherwise permissibly be shipped to the destination provided, the affected order or item will be canceled and refunded.
Customers are also responsible for complying with applicable state and local laws regarding the purchase and possession of our products.
Non-Refundable Products
For health and safety reasons, products that have been opened, used, or partially consumed cannot be returned or refunded, except where the product is defective or we sent the incorrect item.
We reserve the right to refuse returns that do not meet the eligibility requirements stated in this policy, subject to applicable law.
Refund Processing
Approved refunds will be issued to the original payment method.
We generally initiate approved refunds within 3–5 business days after approval or, when a return is required, after the returned merchandise has been received and inspected.
Depending on your bank or card issuer, additional time may be required for the refund to appear on your account.
Shipping charges are non-refundable except when the return results from an error on our part or as otherwise required by law.
Questions about a return or refund? Contact us at support@risehigh.shop.